Terms of Service

Kloro is a business management platform designed for professional estate horticulture firms. The Service provides tools for property management, plant tracking, visit scheduling, field operations, invoicing, client communication, and phenology-based horticultural intelligence.

Kloro is a business-to-business (B2B) service. Access is provided to employees of subscribing organizations ("Subscribers"). Individual user accounts are created and managed by the Subscriber's administrator.

• Subscriber responsibility: The Subscriber is responsible for all activity that occurs under its account, including actions taken by its authorized users.
• Credentials: You are responsible for maintaining the confidentiality of your login credentials. Notify your administrator immediately if you suspect unauthorized access.
• Roles and permissions: Access to features is governed by role-based permissions (Owner, Manager, Crew Lead, Crew Member) configured by the Subscriber's administrator.
• Minimum age: You must be at least 16 years of age to use the Service.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorized access to other accounts, tenants, or system infrastructure
• Interfere with or disrupt the Service or its underlying systems
• Upload malicious code, viruses, or harmful content
• Scrape, crawl, or automated-harvest data from the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to store or transmit content that infringes intellectual property rights
• Resell, sublicense, or redistribute access to the Service without written authorization

• Ownership: You retain ownership of all data you or your users enter into the Service ("Your Data"). Kloro does not claim ownership of Your Data.
• License: You grant Kloro a limited license to host, store, process, and display Your Data solely as necessary to provide and improve the Service.
• Backups: While we maintain automated backups, you are responsible for maintaining your own copies of critical business data. We recommend periodic data exports.
• Data portability: You may export Your Data at any time using the export features built into the Service.

• Pricing: Subscription fees are based on the plan selected by the Subscriber. Current pricing is available at kloro.ai or by contacting us directly.
• Billing: Subscription fees are billed monthly or annually in advance. Payment is processed via Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis.
• Changes: We may adjust pricing with 30 days' written notice. Price changes take effect at the start of the next billing cycle.
• Taxes: Prices are exclusive of applicable taxes. You are responsible for any sales tax, use tax, or similar taxes imposed on the Service.

• By Subscriber: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.
• By Kloro: We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or if we reasonably believe your use poses a security risk. We will provide notice and a reasonable opportunity to cure, except in cases of security threats or illegal activity.
• Effect of termination: Upon termination, your access to the Service ceases. We will retain Your Data for 90 days to allow retrieval, after which it will be permanently deleted.

The Service, including its design, code, algorithms, branding, and documentation, is owned by Kloro LLC and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable right to use the Service during the subscription period. This right does not include any ownership interest in the Service.

The Service integrates with third-party services including Google Cloud Platform, Stripe, Resend, and the Open-Meteo API. Your use of these integrations is subject to their respective terms and privacy policies. Kloro is not responsible for the availability, accuracy, or practices of third-party services.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Horticultural advisories: Phenology-based advisories, Growing Degree Day calculations, and weather data are provided as decision-support tools only. They do not constitute professional horticultural advice. Plant care decisions remain the responsibility of qualified horticulturists. Kloro is not liable for plant damage, crop loss, or other outcomes resulting from reliance on advisory data.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KLORO'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT PAID BY THE SUBSCRIBER IN THE 12 MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL KLORO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY, REGARDLESS OF THE THEORY OF LIABILITY.

You agree to indemnify and hold harmless Kloro LLC, its officers, directors, and employees from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

These Terms are governed by the laws of the State of Minnesota, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in the State of Minnesota, and both parties consent to the exclusive jurisdiction of those courts.

We may modify these Terms at any time. Material changes will be communicated via email to the Subscriber's account owner or through a notice in the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you disagree with changes, you may cancel your subscription.